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Free callback support - 408.416.3935
   
Install Support - 408.559.0800 (M-F, 9am-6pm PT)
   
International Support - 001.408.559.0800 (M-F, 9am-6pm GMT-7/PT)
   
PowerProduction Software is committed to providing a variety of ways to contact us for technical support. In addition to our standard technical support, we also offer Paid Phone Support for companies who require immediate access to our senior technicians.
   
Paid Phone Support (US) - 1.408.559.0800: Ask for "paid support" (M-F, 9am-6pm PT) - $49 per incident
 

Customer Service via eticket:

Please gather the following information so that our technical team can best assist you.
  • What is the version and build of the software?
  • Is there an error message?
  • Is the error reproducible? ("Error occurs only/mainly when I do...")
  • Which operating system (Version) do you use?
  • Include any additional specifications you know, i.e. memory size, dual core, etc.
Open a new eticket in our Support Center and include the above information in your message.

 

We provide complete archives and history of all your support requests. To view your support history or to check the status of an eticket, log in to the Support Center with your email address and eticket number.