Customer Service via eticket:
Please gather the following information so that our technical team can best assist you.
- What is the version and build of the software?
- Is there an error message?
- Is the error reproducible? ("Error occurs only/mainly when I do...")
- Which operating system (Version) do you use?
- Include any additional specifications you know, i.e. memory size, dual core, etc.
Open a new eticket in our Support Center and include the above information in your message.
We provide complete archives and history of all your support requests. To view your support history or to check the status of an eticket, log in to the Support Center with your email address and eticket number.
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